The Victoriana

“In the last couple of months I have worked with couple of residents at the Victoriana and have observed the hard work of the care team in supporting the residents. In particular I have noted how well the care staff have worked in managing some of the challenging behaviours that can be displayed by residents. The care staff have worked hard to support behaviours and have taken time the time to get to know the resident so they can adapt their care to the person’s needs. This has been massively important for one resident in particular. I would like to personally thank the team for the hard work and dedication I have seen in making positive changes to accommodate the individual.”

Sarah Farrell - Social WorkerSeptember 2021

“The staff and carers are very polite”

B. Andrews

“We are very pleased with Mum’s care”

D. Soloman

“Under present Manager and Deputy the Victoriana runs in a professional and efficient way”

R. Ingram

“My aunt is extremely happy and content. She is well looked after and the staff at the Victoriana are always taking their time to talk to her and are always polite and caring. I live quite a distance away and feel that happy that although I cannot visit as often as I would like, I know that my aunt’s needs are met 110% - many thanks to you all”

F. Sullivan

“My father David has been in the care home for approximately 3 months. I was nervous for him to start with, but he seems happy. Staff including Inesa and Huma are very helpful and the home seems well run. If he is happy, I am happy.”

R. Fleckney

“I work for Phoenix PCN, I regularly attend care home to see some of the residents. The staff at this care home are very polite and helpful, all staff are very welcoming and have only had good experience when attending this care home. Keep up the good work. The Senior staff at this care home are amazing!”

A. Ulusow - PA PCN Phoenix

“Came to see my mum and the carers who look after her, new team, including Inesa & Louise are doing a great job in current circumstances. All the best.”

M. Wale

“I’ve been working and seeing patients at many different care homes but this stands out from the rest – very dedicated, supportive and caring staff. Have only had good experiences working with this team.”

Dr. A Dawlatzai - GP PCN Team

“All staff are very caring and professional. Would be very happy for one of my relatives to be a resident here! Thanks.”

Dave - PCN Paramedic Practitioner

“I am so thankful that my mum is being cared for at the Victoriana. The staff are all friendly and helpful. I look forward to the day that we go back to ‘normal and I can see more of the home. Thanks Everyone.”

Tracey (Hanseel) King

“The manager and staff are all very welcoming whenever I come in for the clinical care of patients. Whenever I need assistance with patients I get it. Sometimes some patients are residents present challenging behaviour. Staff handle these patients professionally with sympathy and empathy. This is a very good home if one asks me.”

Peter Agyemang - Registered General Nurse C.C.S